On most occasions Yes we are happy to provide you with a free estimate or quotation. This may be provided verbally when you call us, or in writing and we may have to visit your premises depending on the type of work required. Depending on the location of your premises and the type of job to be done a charge may apply on some occasions – if this is the case then you will be notified when you contact us.

For certain jobs such as fault finding work we would be unable to provide a fixed cost for the work required to investigate the fault. We would suggest that we attend for a short period of time to investigate your fault which will be chargeable and once the agreed time limit is up we will update the client with our findings.

We will endeavor to repair the fault within the agreed time limit. We find this is the fairest approach for fault finding work.